Fairphone 4 random reboot and turn off

Hi there,

I experienced random reboot of the phone since around 2 months. I already open a request for support on the 13th of June 2025 but I did not have any feedback since then!

Last week I could barely use my phone as I experienced >40 reboots per day, sometimes was restarting, sometimes was even turing off, I tried to use the Find & fix an issue yourself but it lead me to the fact that I had to reboot my phone on factory mode and copy all my data (which I could not do as it was constantly restarting).

This night it turned off and I am unable to turn it on. The battery is charged.

I opened a ticket but I am not in touch with a real agent…
What do you think I should do?
My phone is still on warranty, do you think it will work?

Have a nice day,
Marie

Talking to them via chat on the official webpage, is the fastest option

2 Likes

I could only have a discussion on the chat with an AI…

You need to check the opening hours

Even during opening hours 10-12am, I have only the AI chatbot…

No way to ask for a human being? The Bot is always the first “contact” however should than turn intothe option to talk to a real person

I had to say that I did not have a ticket open (which is wrong) to have the possibility to speak to a human :slight_smile:

Hello Marie,
My fairphone 4 may have the same problem. I opened a ticket last week and have not been contact since then. I didn’t try to contact support neither. I Start using the “find & fix an issue myself”. At this point I have to back up my data and perform a Factory reset (testing a “battery drain fast” issue), and test a different SIM card (testing “Fairphone reboot randomly”).

Speaking to a human from fairphone support helped you ?

I’m interested to follow you solving process :wink:
Thanks