I was really enjoying the Android 12 experience on my FP4 until my phone unexpectedly bricked itself when I was driving yesterday. The phone rebooted whilst running Android Auto and ended up on the Factory Reset screen. Now it’s stuck in a loop, I can try to restart but it crashes shortly afterwards and goes back to the Factory Reset screen and if I try to factory reset it, it gets part way through then reboots and the whole cycle starts again. Particularly frustrating as I’d saved up for over a year to buy a Fairphone 4 and it’s now useless less than 6 weeks after I received it.
I’ve now lost access to my primary number as it was stored as an eSIM on the phone and I’m unable to get a new SIM from EE as I’m away from home at the moment. Fortunately my Fairphone 3 is still working so I’ve been able to switch my secondary SIM back to that.
Has anyone else come across this issue and got any hints on how to resolve it? I’ve raised a ticket but thought I’d try here as well.
I didn’t hear of a similar issue…
Maybe you can try installing the last stock OS image (will wipe your data) but for that procedure you need the bootloader unlocked; if you didn’t unlock it beforehand I’m not sure you could do it without being able to boot to your OS
Okay, good suggestion @yvmuell , I thought my provider wouldn’t be able to help but I can take the phone into one of their stores tomorrow or Thursday at lunchtime and see if they can somehow disable the eSIM or erase it remotely. Really hoping that will do the trick, otherwise it looks like I’m going to have to send it back.