Yes I did get back from the support team and they have been helpful after that. I forgot to get to the forum when they did though…
Anyway, they asked me to help them test the device and diagnose the problem by:
- Opening the phone dial pad
- Entering
*#*#66#*#*to show testing menu with three sub-menus - Selecting Service tests > Test Single > Microphone. This test is for two microphones. First, you need to say something to test the primary microphone (Mic1). Then the test will playback what you just said. After Mic1 test is completed, you can tap ‘Change to Test Mic2’ to test the secondary microphone (Mic2) with the same procedure. If you cannot hear anything, that means there is a problem with the modules. Specify to the support team which one is not working properly
If you want to stop the test, tap Back navigation key. Choose FAIL or PASS accordingly.
I had problems with the secondary microphone (Mic2) and I was given two options by the support team:
- Send your FP3 back and get a new one
- Send your FP3 back and get a refund
Tell the support team what you want to do and they will give you further instructions.
I hope this answer will help you who have experienced the same problem as I did.