i bought my fairphone 3 through a reseller in Austria.
somehow the glass on my fingerprint sensor got broken and i don’t know how to get replacement parts.
When reaching out to support i had to chose if i had bought my fairphone on the fairphone website (which i didn’t) or from a reseller - which i did,- but mine wasn’t listed. So i chose another one i didn’t buy it from and wrote in the comment field my correct reseller-
anyways - my automatic reply said that i could contact my reseller directly (naming the wrong reseller i chose) and get support from him.
So long question short - how do i get support, where do i get support, how do i buy this replacement part for the fingerprint sensor and why is this so hard?
Even when registering for this forum i couldn’t select that i own a fairphone 3.
I am helpful for any help and sorry for anyone having to read my frustrated message.
P.S.: the fingerprint sensor still works, but since the glass on it has a crack it doesn’t work as reliably as in the beginning.