Most of what you are asking for is answered in the blog, so there it is already clarified by FP and has been so for some time. And yes, there is much to read, because there are many different reasons and a project like this is difficult.
1 Like
Yes, true. Now I understand things a bit better: the Chinese New Year, the workers that need to be trained and the fact that assembling a modular phone needs different optimization than a regular, non-modular phone. Anyway I appreciate that Fairphone.com cares about the conditions of the workers avoiding temporary workers if possible and that they also put some weight on the quality check at the end.
4 Likes
Ordered on 1st March and shipment in process from Netherlands to France! 
2 Likes
I’ve got it !
4 Likes
Have all vouchers been sent yet, or are they sent one by one? Because I haven’t received mine.
All vouchers have been sent. If you’ve got a question about it, write the support team at www.fairphone.com/asksupport.
2 Likes
So it’s arrived! Ordered 04/03 and arrived this morning. Looks and feels great! But the screen keeps going completely unresponsive. Had one phone call which I couldn’t answer because I couldn’t swipe and I can’t unlock it most of the time. Sometimes it works fine though. Also bottom left of the screen has a box saying ‘safe mode’ which doesn’t react to anything. Does anyone know anything about this? If it’s already broken I’m going to be gutted😩
Make sure your phone is fully charged.
Then reboot your phone. There should be no box saying ‘safe mode’.
Yup. Charged it up and made sure the screen was sitting right and now it’s working fine. So far I’m very happy with my new phone!
1 Like
I really need some reply here, Please.
I ordered my phone in March as it said on the Homepage that I will get it delivered in April.
A friend told me about this blog and that I will not get my phone in April.
My Problem is - and I already sended a request and waiting for feedback for 5 days -
I will keep changing countries and locations in May, and cant tell right know where I will be when.
Please contact me someone and help me here!
If I dont get it by Thursday (or at least get a feedback from Fairphone with a solution on how to handle this by Thurdsday) that will end up in a huge mess.
For urgent matters it usually works best to call them. Details are at the bottom of most support pages:
Mon & Tues 10:30 - 18:30 and Wed-Fri 9:30 - 17:30 at +31 (0)20-788 4400.
If it all doesn’t work out, I’d suggest to cancel your order and to reorder when the phone will be in stock (which is projected to be at the case at the end of May). In that case it will be much, much easier to estimate delivery.
1 Like
hy everyone. Just wanted to say that I ordered my phone on the 29th of february an it arrived three days ago, so the delivery times have been fully respected 
already enjoying my new Fairphone for which I am most happy ! And a huge thanks to the @fairphonestaff for updating constantly!
5 Likes
I am wondering if the delivery will go on during holidays (such as upcoming ascension day) or will this delay the delivery?
I’m guessing that this will have been factored into the schedule that’s in the official blog updates as it is easy to foresee. Note that the schedule only provides a prediction of when phones will leave the fulfilment centre. The time spent in transit might be a slightly longer for some of the orders…
Hi all,
We’re getting closer to shipping all open Fairphone 2 orders. That moment should come in about 2 weeks (20 May)! If you have recently received your phone, feel free to keep sharing the news here to keep our spirits up. 
The latest delivery update is now on the blog. Our update went up on Friday due to the Ascension Day and Liberation Day holiday.
Cheers,
Joe
5 Likes
I’ve ordered my phone on the 29th of March and it arrived today! Very happy with my new phone! Not with DHL Europlus delivery (which is not the fault of fairphone!). The track and trace said it would be delivered today. I kept waiting and waiting, and after a while I checked the track and trace again and I read that they just dropped it in my mailbox. I was home the entire day! They didn’t ring our bell or ask for my signature! If you order a phone of 500 euros you expect the courier to deliver it and ask for your signature!
3 Likes
, today I received my Fairphone! To me it wasn’t so long (ordered at the 5th of April) . And I fully understand it, that a new business with real values needs it’s time to coordinate everything and persue the whole manufacturing process. If we want new ways of business and economy we have to show, that customer satisfaction is not only influenced by price and delivery time, but by idealism and degrowth,… too.
Thank you Fairphone- Team for this wonderful work!
4 Likes
On Twitter Fairphone just announced that they already shipped all Fairphone 2 from last weekend:
https://twitter.com/Fairphone/status/730678854667382784
That means there is basically no delay anymore (or only a few days) between order and shipping.
5 Likes
My order from April 11th has still “prepare batch” as status. Either not all phones are shipped (twitter post is also no longer available) or not every order has an updated status. 
I have my FP2 for more than three month now and it is still “prepare batch” in the shop.
2 Likes