The Moderators don’t work for Fairphone, don’t confuse us with FP staff. Generally we try to provide any information that we know of so you don’t have to trawl around the various places. Regarding the update being misleading: since the update it’s been revealed that transparent back covers are not in stock. In terms of responding to @drinnert, who says he ordered a black back cover, there is no known reason to assume that his order will be delayed.
For those wondering about support ticket answers, it seems they’re currently taking >2 weeks based on complaints on this forum. Some discussion on this over here.