Fairphone 2 camera cannot focus

Well, sent it in last week. “We will help you as fast as possible as this is a special case - damage done by repair center” my a**. Still status “under investigation”.

I am basically without usable phone since late april, only because they did not want to send a replacement module.

So all in all I guess the best way to deal with a defective camera module is to buy replacement and then demand the money back via support afterwards .

And I am slowly fancy demanding my money back;
Having no phone because of a technical issue - ok.
Having no phone (for weeks now) because of tardiness and stubbornness (cant describe it differently now) - no, thank you.

Update
"I have no phone for a month now only because you did not want to send the replacement module."
“Its not my job to listen to your problems”

Well … what the heck?

1 Like