I have received my Fairbuds XL today. It worked nicely, although I felt like the left side stopped working for a couple of miliseconds, but I was not sure, since I was in a noisy place. Anyhow, just like an hour ago it suddenly stopped working. I have tried unplugging the usb c cable, it didn’t work…

[image] fairfox: I have tried unplugging the usb c cable, it didn’t worked. I guess you plugged the USB-C cable back into the left speaker, right? Just asking because from my observation, the plug tends to get unplugged accidentally from time to time (my guess is manual re-adjustment of the h…

Yes, I did. The interesting thing is if the cable was broken, or the connector, then the headset shouldn’t work at all, because the left part has the battery. I think the problem may be inside the speaker module. And I just verified on the website that they are selling the whole module, so not in pa…

It happens that new devices arrive broken. It’s rare, but sometimes the QA seems to fail. This is a general problem, not only for Fairphone. I suggest that you contactsupport about this.

I wrote them yesterday during the live chat, but since I didn’t had the headphone with me at the time, they’ve sent a list of tests to perform, in email. Nothing worked, so I replied to it… I hope they will respond.

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Fairbuds XL broke on first day. Should I try doing something with it or just leave the support a message?

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