Fairbuds - no audio playing

Help Accessories
1

My fairbuds have stopped playing audio. They connect and play the “connected” message, but no sound from music player or other apps. Other headphones are working.

I have tried repairing and factory resetting the Fairbuds but it makes no difference. The Fairbuds app connects to them okay.

Any ideas before I send them back? They are only 7 months old as is the FP6 that I’m using them with.

Iain

2

Is the FP6 the only “source” you are using the Fairbuds with? No “competition” from other sources of sound?

3

No, they are only paired with the FP6, nothing else.

4

The connected message tells us that at least the speakers are still okay. Does calling still work? From what I know, BT headphones use different BT profiles for playing music and for calling. Can you try to pair them with a different device (mobile, notebook etc.) to see if the problem is there, too?

5

Hi,

So, I tried pairing them with a laptop and an iPhone and there was no audio in either case. Noise cancelling is working though.

But then I reset them and re-paired with my FP6. Still no audio with apps, but with an incoming call I did get audio. Curious!

Seems you may be right about the BT profile, but how to fix that?

Thanks

Iain

6

The answer seems to be to take the charging case battery out for a short time. After that, all good again. :man_shrugging:

Seems maybe the 10 second button press reset doesn’t reset everything?

Thanks anyway for the support.

7

That’s really unexpected, but I’m glad that it helped and that you reported that back here, so others can find it in case they have the same issue. Happy listening!

8

Mmmm… Issue has occurred again and this time removing the charging case battery has no effect.

Issue:

  • FP6
  • Buds beep and play the connected message when inserting in ears.
  • Fairbuds app connects to them okay.
  • Sound from apps like Musicolet and Duolingo is not playing through buds.
  • Microphone seems to work in Duolingo though.
  • Audio from incoming call is playing in the Fairbuds though.
  • They are only paired with the FP3

I’ve tried:

  • Forgetting and repairing
  • Factory resetting Fairbuds, forgetting and repairing
  • Rebooting Fairphone
  • Removing the charging case battery
  • Tried pairing with another device. Still no audio in the Fairbuds.

Any more ideas?

Thanks

Iain.

9

Fixed again:

Opened Fairbuds app

Connected buds

Pressed the ‘bass boost’ button (or whatever it’s called)

Buds started playing audio

Switched back to ‘Flat’ still playing

:man_shrugging: