Fairbuds AND Fairbuds XL issues on day one

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So i took the plunge and ordered both the fairbuds and the fairbuds xl as they were 25% off for valentines weekend, they’ve arrived today and the fact i have had to send two emails to support as they both have a pretty bad fault has really dampened the mood.

With the earbud Fairbuds, i have an extremely annoying rattle/jingling sound in my right earbud whenever i touch the earbud or move my head too much.

With the Fairbuds XL I am experiencing a hardware fault that has been documented on these forums since 2023, where when moving ever so slightly, clicking noises can be heard in both cups, even when the power is off.

i have done their websites troubleshooting for both products, leading me to message support twice to ether get them RMA’d or even returned and refunded, considering this is day one of me owning them both.

I get that they’re a smaller group of people compared to the competition, and i do trusst the support team to resolve me issue like they have in the past, but surely there is some sort of QA testing in house, i adore fairphones mission and the majority of their hardware is top notch for what they are doing. But i honestly feel like a beta tester when i buy their products, to the point where im considering not bothering to spend my money on them in the future, which really hurts to say.

hope everyone has a happy valentines, as usual i’ll post updates when i receive them.

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I only can say about the Fairbuds (the small ones) that they are pretty bad. They have a very poor connection (with the Fairphone 3 that has also not the best Bluetooth connection, they were unusable outside and with the Fairphone 5, they have issues if you are in the city). Also the mic is not reliable as it filters out your own voice as there is background noise. I do not understand why they are advertising them so much as they urgently need a second hardware revision to fix these issues.
I returned them at last because they are really not usable.

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I’m having connection issues now with the fairbuds earbuds on the 2nd day in. Still waiting on their support email, which I know they take their time on. Honestly I might make a DOA claim for the both of them and default to getting my money back.

I really wish I could get on with them, but I’m not keeping them with only the promise of firmware fixes and the such, it’s a real real shame.

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I have had the Fairbuds for almost a year and they’ve been unusable for making calls. The call comes through fine but the people I’m talking to complain that my voice fades in and out. Not at all usable for work calls which is what I bought them for. I’ve been hoping for a firmware patch but at this point I’m wondering if it’s a hardware issue.

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