Today my battery was empty. When i came home and put the phone on the charger it didn’t charge.
I tried a other cable, other adaptor, laptop etc. The red light don’t appeared when i tried to charge te phone. He didn’t start up and the phone don’t warm up a little (like normal happend while charging.)
Do you know someone else with a Fairphone? You could try putting in his battery.
Also check if your battery is bloated by doing the spin test. (Take out the battery and see if you can spin it on a smooth surface)
Hi, my dad checkt the battery with a tester. According to him the battery is fine. So if this is true, the problem will be on the motherboard. Is there a way to send the phone to a repair department of fairphone? Are there any kost?
If the damage is a warranty case, then you don’t have any costs. However if it doesn’t fall under warranty, then you have to cover shipping and repair costs.
They give you a form and an address to send your phone to
You pay for shipping
Fairphone looks at the phone and decides whether they think it is a warranty case.
If it is a warranty case, they pay up to 20 Euros of shipping and repair the phone for free. If not, they won’t pay you the shipping costs and tell you how much you have to pay to have them repair the phone.
Fairphone sends the phone back
Edit: I’m not sure about the 20 Euro shipping cost thing anymore. Can anyone clarify?