Hi everybody,
Yesterday I just got my brand new FP3. After installing /e/, I begin to try it but, it seems I have a problem with the ear speaker. It doesn’t work. Instead, sound is coming from the rear speaker. Even if I use the checkup tools
I can’t tell if it’s a hardware problem or a software problem.
Is there someone that can help me?
Thank you!
Welcome to the community forum.
You could install Fairphone OS to see whether it works then …
If it works, you could install /e/ again.
If it doesn’t work with Fairphone OS either, you could disassemble the top module, clean the contacts with cleaning alcohol and reassemble the module … please see section “Replace the Top Module” here …
https://support.fairphone.com/hc/en-us/articles/360032260272-Replace-a-Fairphone-3-module
If you don’t feel confident doing this, perhaps fairphoneangels (<- see link for info) in your vicinity could be able to help, it’s worth asking.
Else you could contact support (make sure Fairphone OS is installed then) … https://support.fairphone.com/hc/en-us.
It’s hard to say with certainty, but this might also be related to an ongoing audio issue with the FP3 that Fairphone has been working on to fix for quite a while. You might want to test if a reboot of your FP3 makes a difference (unfortunately, if it does, it will probably not last as a fix forever, so we still need the fix from Fairphone).
Unfortunately reboot dont fix the problem.
I was afraid to get that answer 
That was already so much stress to change OS the first time that i would prefer to not do that a seconde time.
I will begin by cleaning the top module.
I keep you informed.
Thank you
Hi,
After un-mounting and remounting several times, it still doesn’t work.
However, yesterday I got a new /e/OS update and it fixes my problem.
Thank you for your help.