Did the support close my ticket without any answer?

Short excursion:
One point on my FP2 problems list is the headphone jack. Last year, I received a replacement top module from support. First, it worked superb. After about 9 months, it started to become loose again and now it’s basically unusable.

So last Saturday 16.06. I contacted support for another replacement, so I could get at least another 9 months out of it, before the problem comes back again.

Today as the first reaction of FP support, I received an outomated e-mail that said “How would you rate the support you received?”.

Uhm… did they just close my ticket?

You are asking a community forum with no access whatsoever to any ticket info.

Please #contactsupport to find out.

Else, if problems with the jack continue …


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