OK, but it remains the same.
I would still never choose the 649 option. Then the old phone is gone.
Then rather the 18.36 and buy a new FP regularly, if you want a new one.
Then you have, as I said, at least a spare parts store.
But the question still remains: Why can’t they reset it to default and lock the bootloader?
To charge an hourly rate of 50-60 Euros for that is still OK. But why produce electrical scrap?
And if they can’t do it on the software side, then just replace the core module. It’s still cheaper and more environmentally friendly than a completely new FP4.
Should be a matter of the heart, especially for FP, right?
Sorry, but I really get pimples with such practices.
If the Fairphone support won’t help you (for shame ), maybe reach out to the /e/-foundation, they seem to have programmers handy (at least it looks like it ):
This update is no longer valid?
was that a statement from Fairphone support?
If so, why is that no longer valid and should now cost the full price of the FP4?
I imagine it’s a core module replacement, so why a whole new phone?
However currently there is no official quote for a ‘core module’ repair, so a replacement is the quick fix for now, but it’s better to buy new and have the original returned.
It also extends your warranty for the full five years ~ if you register it.
I don’t think Fairphone are involved, in that, the estimate is by a company, Cordon, I think, that decides what to do. It may be an idea to ask supportatfairphone…
Not involved?
Can’t be. Even if a service provider takes over the support for them, then hopefully they are involved.
That would be in the spirit of Fairphone. It’s also about their reputation
First you will note I refer to Fairphone not being involved in the repair and cost, only in arranging for Cordon to check, cost and do a repair. Fairphone go along with Cordon unless maybe a customer queries the result
Secondly, rather than taking something over from Fairphone, I’m pretty sure Fairphone probably never did repairs themselves, so they haven’t much of an involvement with the actual repairs.
I imagine Fairphone only do user help via email etc. and decide if it has to be physically inspected and repaired, and then if they will pay Cordon due to a valid warranty exemption.
That’s most likely the way it is. The first response is from Fairphone itself, the second one from the repair center, Cordon, commissioned by Fairphone to handle RMA.
I hope it’s not just wishful thinking, but maybe the technician that did the diagnosis was just … having a bad day?
I’ve written both companies and requested further information, but unless I get a response from either I don’t think we can make any progress here.
Hello everyone
I followed this an the other thread about this topic. I received my phone last week and did the same: locked my self out. Genius! This Monday I decided to show up by my reseller and give it them to get a quote to repair. Today I had a replacement in my mailbox, no cost for me. I know, this does not solve the problem but I think it shows that the repaircenter have much space to choose. But to be honest, the guy in the shoped marked my device as DOA. May also this was an point to replace and not to repair for the repaircenter. Hopefully we get the tools soon to solve the problem by our self.
Have a nice evening
He asked me if i tryed to flash e/os and I said yes. But I locked myself out after flashing StockROM. He told me, that it should be not a big deal, specially because Fairphone invite users to flash e/os. I was surprised aswell, thought they gonna charge me about 50 to 100 bugs.
), maybe reach out to the /e/-foundation, they seem to have programmers handy (at least it looks like it 
):
Did you say you tried flashing etc?