I ordered a fairphone 3+ last week and I was informed by both UPS and Fairphone that my delivery would arrive yesterday, 05/02/2021. However, it hasn’t arrived (even though I took a day off work, eagerly waiting for it!). UPS have informed me that even though the tracker says it is in London, it is infact still in the Netherlands. Fairphone have proved rather difficult to get in contact with. Very frustrating! Obviously, there are problems in the supply chain, with Brexit and Covid, but has anyone else felt misled about the delivery service they paid for?It’s a real shame as better communicaton and a more realistic delvery time would have avoided a lot of this stress and not knowing where my product is.
Has anyone else had similar problems? If so, how long did it take? I am about to request a forced refund through my bank, as I feel I have been misled by both Fairphone and UPS. A shame if it has come to that already. What is everyone’s experience with Fairphone Cusomter Service?