🇫🇷 🇬🇧 Default alarm sound isn't applied - when setting up a new alarm

Help Fairphone 5
,
1

Hello all! Thank you for this forum.

FR :
Problème : Lorsque je crée une nouvelle alarme, le son d’alarme défini par défaut n’est pas respecté.

  • Le son par dĂ©faut ne change pas dans les paramètre, mais la nouvelle alarme affiche et joue un autre son.
  • Cet autre son est systĂ©matiquement CARBON, peu importe si le son dĂ©fini par dĂ©faut est un autre son natif ou un fichier audio tĂ©lĂ©chargĂ©.

FP5 5G,
OS Android par défaut, FP5.VT32.C.116.20260903
App Horloge, V9.1 (965977594)

MAJ OS et App effectuées
Cache vidé
Tel redémarré.

Merci pour votre temps !!!

____

EN :
Issue: When I create a new alarm, the default alarm sound setting is not applied.

  • The default sound setting remains unchanged in the settings, but the new alarm displays and plays a different sound.
  • This other sound is consistently “CARBON,” regardless of whether the default sound is another built-in sound or a downloaded audio file.

FP5 5G,
Stock Android OS, FP5.VT32.C.116.20260903
Clock app, V9.1 (965977594)

OS and app updated
Cache cleared
Phone restarted.

Thanks for your time!!!

2

Hi @A.Xylo , welcome to the forum! :smiley: Thank you for sharing your issue in detail.

After a quick look into Fairphone’s public issue tracker, I could not find this alarm problem. As it says on the page:

it may be a lower-priority issue, an unconfirmed hardware problem, or one we haven’t received enough reports on yet.

I’m going to try to recreate your issue on my Fairphone 5 today and let you how it went.

If more people notice the same thing on their devices and we don’t find a clear cause or solution, I think you should reach out to Fairphone’s Customer Support using their contact form. As they say:

This is the primary way we collect and evaluate bug reports for prioritization and resolution.

Have a nice day :slight_smile:

3

Ok thanks @diogurt , I would!
Thank u for your time and your tests.
Da vedere!

Have a nice day too!