I didn’t realize that a Starlink USB-C adapter and charge cable is not intended for charging normal devices. So when I attempted to charge my FP4, I saw it turn off instantly. After that, it would run off battery but was unable to charge after that. The battery still works but I have to charge it externally.
What are the components that may need replacing? Here is the evidence so far.
-I replaced the USB-C component, and tried a different battery’
-I have tried charging off a battery bank: it actually flashes an error signal associated with overcurrent
-cables and chargers and battery banks that don’t activate charging on the FP4 do work on another android phone.
Can someone advise a test or a component I should try replacing?
kind regards,
Barry
OUch. Yes. 100 W, 20 V x 5 A. Unfortunately you’re likely to have grilled the charging circuitry which is likely on the main board (and therefore not easily replaceable). You could check with official Fairphone support, unless some more knowledgeable contributor comes along.
But this leads me to wonder whether this so-called “USB-C” is legal. In the absence of an established protocol, I thought that any USB should deliver low power before negotiation. Details here.
There’s certainly a lesson to be learned for us all: don’t use a power supply unless you’re sure it conforms. Don’t rely just on the shape of the plug!!
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20V was surely cruel. Too bad I was impulsive like that. Space X doesn’t feel the need to conform.
I can find a guide on how to expose the main board and have a look at it. Probably I’m going to have to live with “have two batteries, one to charge externally and one to use” solution
How do I check officially? Is an official support person likely to amble along on this forum or is there an e-mail I can use?
You could run the troubleshooting and try submitting the ticket via the self-repair portal, but unfortunately the replies seem now delayed, you could talk to an agent during the live chat and enquire about the specs.
This is what I found on the website, https://support.fairphone.com/hc/en-us/articles/9839096704913-How-to-charge-your-Fairphone-s-battery#h_01G9YPPXBS2D0P15XZF8QAE4GY
Finally, you can send the phone for repair - using the self-repair portal as well.
Editing to add that if the repair is deemed out-of-warranty it might turn out (pretty) costly, https://support.fairphone.com/hc/en-us/articles/32507864478994-Fairphone-Phones-Repair-Price-List-and-FAQ
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Meaghan, thanks for this tip. I’ll try engaging the portal but for now I’ll prepare the external charging solution. Definitely it’s evident now that I went outside the charging guidelines.
And do make sure you have continuing backup provision for your onboard data. Other components may have been stressed too, and one of these days the phone might just not turn on at all.
Sending in for repair would lead to all data being deleted.
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Thanks. What was going on was I had already migrated to another phone while I tried to figure this out.
I live in Central Africa so none of these repair options are feasible until I’m visiting one of the Fairphone served countries. Until then I’ll see if I can get a battery swap going on.