The “Fairphone world” is still somewhat new to me, but I already learned that the user forum is mostly just for users and not to communicate with Fairphone as company - at least it seems that no staff of Fairphone is present here on a regular basis. But I may be mistaken - if I missed anything, let …

[image] AnotherElk: Why the fuss? It’s a simple question. Obviously. The problem is, it’s the wrong question. And it’s the wrong question on so many different levels, if only because it shows how unorganized (being polite here) they are, which bodes ill for their customers (I’m part of, and…

I think the average on-line consumer is probably fed up with automated customer satisfaction surveys*. If one must do it, at least it should be configured properly so that the question is only asked once the ticket has been closed or the service delivered. Asking the customer when you haven’t yet g…

[image] OldRoutard: the question is only asked once the ticket has been closed or the service delivered Got another survey today: Suddenly my phone made a loud sound and I had a Fairphone notification saying “We would like to have your opinion”. Clicking on that notification sent me to a surv…

[image] KurtF: Got another survey today: Suddenly my phone made a loud sound and I had a Fairphone notification saying “We would like to have your opinion”. Clicking on that notification sent me to a survey website, but due to NoScript it didn’t work (blank page), and even after temporarily allo…

The issue for KurtF presumably wasn’t that the site broke due to NoScript. The issue is that even when he enabled it, the survey didn’t work.

Oh, gee. How embarrassing. Thanks. XD

[image] rokejulianlockhart: If you blocked scripts from operating, you should have expected the page to break. As @loseyourself pertinently guessed… :roll_eyes:

To be honest, this doesn’t really change my point. Regardless of whether or not this is the case, to the untrained eye it makes it look like this person has some “official role” within the organisation, and if this isn’t the case then perhaps the company would do better to appoint more community mem…

[image] micheal65536: to the untrained eye it makes it look like this person has some “official role” within the organisation, the aim of my post was to clarify the confusion. I would argue that it is also up to the user to educate themselves about the forum roles. [image] micheal65536: t…

While I, as always, generally agree with @Meaghan , I think Fairphone is missing an oppotunity, when it comes to connecting with its userbase. We now have a single employee from Fairphone here with @Fairphone_CM , but frankly, this is too much a burden for a single person. I am also obviously unsure…

Communicating with the users

Discuss The Industry

yvmuell November 26, 2025, 8:36am 137

Assuming that didnt change…

My FP4: 4 years and thinking of leaving

FP4 (Android 15): Background apps being killed more aggressively