Can't send pictures in Whatsapp

Help Fairphone 2
1

Hello,

I received a picture by mail, it’s in my download folder, I want to send it through whatsapp but I can’t : If I go in the download folder, try to share it, select whatsapp, I get the “comment your picture” screen, except it’s black where the picture should be. And when I click send it fails. When I go from whatsapp, select documents, the pic in my folder is like in a disabled state, with low alpha, and I cannot interact with it.

I read the other topics on that matter, and tried ticking/unticking the privacy impact option (was originally unticked, I never changed it before), but the problem is still there. I have a FP 2 with 1.2.8 on it.

Thank you for your help

2

Did you already try to send other pictures that you took with your phone?

3

Okay it seems to be happening only when I use Amaze to browse the pictures, works fine with other app, is it normal ?

4

What’s the format of your picture? Maybe it’s no supported by Amaze?

5

I don’t think so, I tried through Amaze with pictures in DL folder or in my camera folder both didn’t work. I have have png and jpg in there.

6

I have the same thing: my FP2 updated and whatsapp too and ever since I cannot send pictures or add people into groups. The staps you do is the same as before the updates, but then it stops: the picture or the person isn’t add to the chat.
Maybe it is a whatsapp thing, maybe FP2, I don’t know…

1 Like
7

Did you already check if Privacy Impact is enabled? The checkbox found under Settings > Sound & Notifications > Privacy Impact must be unticked! See also here.

1 Like
8

Thnx! It realy works!