Not what anyone wants 
i took out the sim and sd card and restarted… got the message “update successful”. turned it off, took the battery out for 5mins, put the sim back in and restarted. seems fine. add the sd card, and it is stuck on “loading…”. curious.
Just out of curiosity, since removing the SD card (and SIM) seems to help, did any of you have the SD formatted as internal storage? 
So is it stuck loading the SD card or is the phone not booting entirely? Does that behaviour continue after a reboot?
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I dont recall how the old sd card was formatted (but seems that it was corrupted, so that might have had something to do with it!).
So, without the sim and sd card, the updated finished and reported that it was sucessful.
Put the sim in, everything seemed to work fine.
Put the SD card in, issues. Tried reformatting, no success. Told the phone to forget that SDcard, put a new one in, everything seems to be working again 
Sd, loading the sd card might have been the issue.
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Hi, just want to say I’ve been having the same issue as the others. I tried updating the phone with and without the SIM card, but there was no difference, I kept getting the same error. I don’t have an SD card installed either, I haven’t rooted or done anything else to the phone. While updating the phone without the SIM card the first time I tried, I got a popup that said something like “Location cannot be null”. And like I said, otherwise for me, there wasn’t a difference. It went to the optimizing stage and then failed at the end.
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Not using any SD card here. Removing SIM also doesn’t make any difference. Although his problem sounds slightly different from the one the rest of us is getting.
As mentioned elsewhere in this thread, for us the update seems to download and install just fine until it stops while optimalising the device. We don’t even get to the restart part of the update…
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Welp, removing the SIM-card didn’t work and I haven’t got a SD-card for my phone yet. I also don’t want to hack my phone, so I guess I’m stuck now.
Ok, so the SD card was a red herring, would have been too easy 
The easiest way to debug this would still be if someone could provide logs 
Otherwise please #contactsupport everybody, if you haven’t already.
Not necessarily. Faulty SD cards can cause all sorts of apparently unrelated problems and I think in rjstrawbridge5’s case it may well have been the SD card.
SIMs on the other hand perhaps more often cause cellular network problems.
Confusingly, the problems of others who are still experiencing difficulties, like OP, Alien1375 and Traydr (to whom welcome by the way), are I think likely network operator - related but nothing to do with the SIM. I would recommend you to inform the support of your network operator, as well as FP support. You may just have to be patient.
I would like to remind you that mine is “solved” after reinstalling and then updating via wifi (check my earlier message for more info). I do think though the rest of your answer is valid. As the SD card, SIM and network idd might be a problem for some. I’m just not very sure if it always is or if there is even more going on.
Also sorry for not logging btw, I should have done that, but sadly enough can’t do that anymore
And the the last part: I DID NOT install my SD card as internal. This small detail might be pretty crucial for some as well it seems.
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Sorry Aares and thanks for your reminder.
Just to be clear, after re-installing the OS over adb, did you insert the SIM before checking for updates or after installing the update?
Thanks
I did install my SIM after updating. I did the installation and updating in one go (first installed it, then started my phone and updated it. I didn’t open it in the meantime).
Great, thanks Aares. So that means that your update was independent of your network operator, which concurs with what we’ve seen from the others. If they want, they should be able to do the same as you; if not, they’ll have to wait until a corrected update is pushed through T-Mobile [Edit: or other operator]
I’m a little bit confused here. I did not reinstall the OS like @Aares did, but I did a factory reset and then tried setting up my phone and updating it without having put my SIM card in yet. But same problem as usual.
Also I’m on O2 network in Germany, so it does not seem to be a T-Mobile specific issue.
I just want to add that I don’t use T-Mobile, I use a Lebara pre-paid SIM and FP4 was purchased directly from Fairphone. I’ll try to find out how to post logs and do that later today.
Lebara is a Virtual Network not a carrier and rides on the back of the main runners.
Fairphone send updates to the main carriers for authorisation, they in tunr will/may push it to their riders.
The alternative is always to remove the SIM and try updating via Wi-Fi/internet
In the UK that is Vodafone. If Voda UK have a rollout problem that will filter down to Lebara, here, and could take forever
So without knowing your location it’s hard to guess which network you are using
See
| Country | Partner network | Website |
|---|---|---|
| Australia | Vodafone[5][6] | https://www.lebara.com.au/ |
| Denmark | Telenor[7] | https://mobile.lebara.com/dk/ |
| France | Bouygues Telecom until August 2021, now Orange[8] | https://mobile.lebara.com/fr/ |
| Germany | Telekom[9] | https://mobile.lebara.com/de/ |
| Netherlands | KPN[10] | https://mobile.lebara.com/nl/ |
| Saudi Arabia | Mobily[11] | https://www.lebara.sa/ |
| Spain | Vodafone[12] | https://mobile.lebara.com/es/ |
| Switzerland | Sunrise[13] | https://lebara.ch/ |
| United Kingdom | Vodafone[14] | https://mobile.lebara.com/gb/ |
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