I think I have a similar (the same?) problem. I received my phone on Saturday and was able to use the WiFi on Sunday. I installed the updates, some apps, and suddenly the WiFi just stopped working. I’m not quite sure if this happened directly after the last update (I have Android version 4.2.2) or some time later.
I see the network. Sometimes I have full, sometimes I have ok connectivity (even if I’m sitting just next to the router, before the problems started I always had full connectivity). I also see other networks. But like with my network, the connectivity seems to be “jumping”, I see them, then they are gone.
I select connect. Directly after this, mostly I can’t see my network anymore. Or it tries to connect, then I just get the message “authentification problem”.
When trying WPS, under my network SSID the text “deactived” appears.
What I have tried:
Like mentioned above, I’ve tried WPS.
I found some people mentioning the use of the airplane mode and then enabling WiFi again.
I changed the password into a shorter one.
I changed the encryption (from WPA2 to WEP to completely open).
Any other suggestions would be appreciated
What I tried and it worked was to go to the bar next home that has WPS and I could install some of the apps. But it still doesn’t want to connect to my router. I will try some of the things you mention just in case because I can’t use my fairphone normally…I’m worried…
Good luck and thank you very much!
no, it is a FP1 model with Fairphone OS (I only applied updates). I tried different encryption modes on my router (including WPA2 and open) but I can connect neither to the open nor to the encrypted network. Irregardless of the employed encryption I receive the “authentification problem” error message. As for the number of detected WiFis, it varies from zero to approximately eight. As mentioned above, my own network might indicate full connectivity, and a moment later it’s gone, even if I’m sitting next to the router.
I hope this answers your questions! Thanks for your help!
Nevertheless, even with 8 WiFi’s you should not get this error message.
I guess you already tried to reboot your phone several times. You could boot it to factory mode an test the WiFi.
Turn it off.
Hold volume down + power button.
navigate with volume down to Test Report
choose Test Report with power button
navigate with volume down to WiFi
choose WiFi with power button, try to get a quick glimpse at the output (vanishing fast)
check if WiFi gets an red X or a green 0.
If the WiFi is working properly, you should get the green 0.
This is just a general connectivity test - I did not sniff on it, log it or anything, so I don’t know what actually is done. Probably it’s just a handshake, bur if this works, you should, at least in theory, be able to connect and maintain a connection.
If you get a red X, you definitely should get in contact with support - can’t help you there. If not so… I’ll have to think of something else. Already got a faint idea …
By the way, @marta, your case seems different, as you could connect to another WiFi properly. I don’t want to annoy you, but have you triple-checked and then again quadruple-checked (with “show password” activated) you’ve got the right WiFi key? The fact that you could connect to a WiFi with WPS clearly indicates that your WiFi modem is working.
You also did not answer the question if you were able to remove your WiFi password from the router (creating an open WiFi), and then connect.
“No suitable AP” actually means there is no access point, meaning: no available WiFi Network. If you report that there are up to eight, it should at least see one? o_O
I’m going to try that at somewhere where I can easily manipulate the WiFi. Maybe, it only tests connectivity on open WiFi, not on secured ones. Should have seen your open WiFi, then.
Just for the fun of it, you could get Fing from GooglePlay, and try out what it gives you if you choose Discover Wi-Fi. If it’s unable to connect at all, you will get a stupid error message sending you back to the WiFi settings - but if you are able to connect, you should be able to explore the network a bit. (Not that this would help you with it’s output, really - but it would show your modem works.)
I’ve tried the report again after changing the encryption back to open: no network available, connection timed-out, no suitable AP… but neither X nor 0. I’ve also just realised that bluetooth isn’t working anymore, so I used the test report on that one, too, and got the red x. I guess something is really wrong and I should contact the support. If I get an answer that might be of interest for others I will post it. Thanks again for your help.
I’ve contacted the Fairphone support and, in addition to the other suggestions, have even tried a hard reset. Unfortunately nothing worked. I’ve received a new phone two days ago, but haven’t installed any updates yet. But im positive that it will work this time Thanks for your interest, humorkritik.
When I contacted them some time ago, I got an auto responder with a support ticket number, and a reply 13 minutes later. If you got a ticket number, you should also be able to contact them by phone, I think.
On the subject of the factory tests: do any of the other tests give you results?
Did you try running a full test of all components?
I have the same problem with wifi. I can’t connect to different wifi providers cause of authenticate problem. Fill in the password correctly. By testing wifi in factory mode, no red or green message but the message with ‘No suitable AP’.
I’ve tried to call the support but they don’t answering the phone… Don’t know what to do now…
@Peter_Goldi, sorry to reply with this lag. Your problem sounds like a hardware failure, if I’ve ever seen one!
I would contact support and ask them to repair the phone. If this just happened by updating the OS, it is very odd. I would expect that the phone dropped and some connector or soldering was damaged, but then, you don’t write about anything like this.
@humorkritik: Yes, last week I had contact with the support and I’ve sent the Fairphone back. They will repair the phone and sent it back within 15 days. I’m curious of what the solution is for solving the wifi issue… I’ll let you know, thnx