Hello, everyone! I own a FP4 and my operator is the Norwegian Chili Mobil. Since this saturday I have not been able to make calls or use cellular data. I tried all the usual stuff: rebooting the phone, turning every setting off and on, removing the SIM, and my phone is updated to the most recent version as of today 13:11 CET. I called my operator and they think it has something to do with VoLTE, but that setting doesn’t show up in my settings anywhere. According to some forms online it should be available (Chilimobil uses Telia’s service). Putting my SIM into another phone it works no problem, so it isn’t the SIM itself. The helpdesk asked me to see if I could solve the issue with VoLTE since it will be a while until I can call them again (since, you know, I can’t make calls).
A bit more info is this actually started a month ago. I was visiting my mom who lives somewhere else, and I suddenly couldn’t make calls. I thought it was just bad service as I could make calls once I got back to the city. The sudden loss of service might have happened when I updated to Android 15, but I can’t recall if I did that thursday, friday, saturday or sunday.
I hope you guys can help. As you might imagine this has really been quite a hassle to deal with.
Preferred is 5G/4G/3G/2G. Nothing happens if I change to 4G/3G/2G, or any of the “smaller” ones.
Opening APNs simply gives me “Access Point Name settings are not available for this user.” I have tried resetting to default, nothing happened. I can add APNs, but I don’t know how to fill out that form.
Thank you! It did do something. It added a 5G symbol up top and I can use cellular data. This is a huge relief. But I still can’t make calls… I guess only the provider can help me now, but atleast I’m not stranded when off of WiFi. Thank you!
How old is your SIM card? After 2 years a SIM card can give trouble.
There are reports of other users where their SIM card is working in another phone and not in the Fairphone.
Perhaps you can ask a new SIM card from your provider.
That “Access Point Names (not available for this user)” is a bit strange, isn’t it? Are there multiple user profiles set up on the device?
Nope. I was able to add a new APN as seen above, though. I do agree it is strange.
Hi Raccon.
I am in Iceland and I have the same problem with my fair phone!
Sad to hear. It is a strange problem that certainly is making me more averse to getting a fairphone after this one (if the provider can’t fix it.)
How old is your SIM card? After 2 years a SIM card can give trouble.
There are reports of other users where their SIM card is working in another phone and not in the Fairphone.
Perhaps you can ask a new SIM card from your provider.
Oh, thanks for the info! Yeah, my SIM is very old at this point. I’ll definitely get a new SIM if nothing else solves the issue.
