I’ve tried to register my 5 year warranty but the app just gives me an error. I received an Email confirmation, but the app does not Update the warranty status.
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Hi @telemoritz ,
Welcome to the forum.
Does the problem persist?
If yes I’d recommend to contactsupport as probably no one here on the forum can help in this case.
It seems that this was a problem on fairphones side and there was a serverside fix earlier this week, now the registration is working again.
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As @Volker wrote, just wait a bit. You’ll eventually receive a mail soon (if not already) to confirm the extended warranty. I had the exact same reaction tbh.
There are also a few minor errors in the mail content, but nothing serious.
For example, this kind of sentence at the end:
You can always find more information about the warranty on our website, including the detailed terms and conditions of the extended warranty for your {0}.
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