I want to tell support that my phone won’t allow me to press certain buttons, such as the letters “a”, “d” and “e”, see link below for a video of this. But I can’t access Support on this page. When I try I’m informed that I need to fill out my email and password and when I do I’m told I have the wrong password which is strange since I have no problem logging in with that password… I want to know if I need to send back my phone to have the screen replaced or if something else is wrong. How can I get help?