Bug: Android 10 FP3 - Unknown Caller

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I’ve had an update from FP this morning asking for more information to try and figure out what’s happening.

Anyone still having the issue, I suggest sending this info through to FP

I am contacting you again, because we would like to ask you, if possible, for further details.
Since we are still investigating this issue, I ask for your collaboration to help our developers to investigate it further.
We need you to capture a report directly from your device and send it to us. We will use this information abiding by our privacy policy.

Please, follow these steps:

  1. Enable the Developer Options.
  • Go to Settings > About phone > Build number.
  • Tap Build number seven times (enter your phone pin if required).
    Once activated you will see the message “You are now a developer!”.

  1. Go to Settings > System > Advanced > Developer options.
    If the status is “Off”, tap on the first toggle on the left to change it to “On” (the color will change to green).

  2. Scroll down the options and enable Turn USB Debugging and Bug Report Shortcut.

    • IMPORTANT - Restart your phone.

  4. Reproduce the issue making sure to perform all the usual necessary steps. Before you do this, make sure to enable again VoLTE and VoWIFI. Then ask someone to call you. If you receive still a call as “unknown”, proceed with the next step.

  5. Once done, long-press the Power button: several options will appear.

  6. Click on the button called Take Bug Report…, after a moment you get a notification that the bug report is ready.

  7. Tap on the notification and share the bug report to us via email following the instructions.

If the file is bigger than 20 MB, you can use our Fairphone Fileshare portal to upload your files.
Please click here and follow the instructions. (Edit: Can’t provide these instructions, but if you log a ticket with FP they will as it is personal to you).

  1. Once the report is sent, it’s safer to disable again the developer options.
  • Go Settings > System > Advanced > Developer options.
  • Tap on the first toggle on the left to change it to “Off” (the color will change to grey).
  1. All done! Just go back to the home screen and use your phone as usual.
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