Hello everyone, I would like to know if somebody else had an experience similar to what happened to me, or may be I was particulalry unlucky.
I bought 2 Fairphones: in the first one the camera broke after few weeks from the first use, in the second one was not working from the beginning.
I asked for support and the customer service gave me a copy/paste answer redirecting to the troubleshooting section of the website, according to which I have to fix the phones by myself. I insisted but the kind of answers was the same.
Now, I share the ethic approach of Fairphone but refusing to provide assistance/replace flawed products has little to do with ethic and more with breach of customer protection laws.
Thank you for your support!