Broke the screen on my new phone. Trying to figure out what to do

[MandelBroSet]

Hey,

So I had an accident with my phone. It’s really frustrating because I had only just fixed an issue with charging so I’m without the phone for a second time.

I feel like it should be the case I only need to repair the screen but I wanted to ask how I check if it’s only the screen that needs replacing? I don’t want to pay for the new screen only to find it’s a bigger issue.

[urs_lesse]

Welcome to the community forum.

I think you need to specify if your screen doesn’t work at all anymore or if it still properly displays and still has touch functionality.

If it’s still possible, you can call this string of characters * # * # 6 6 #* # * to get a set of almost 30 hardware tests on your FP3. This allows you to check all sorts of components.

If it’s not, the only way you can check is if there is another Fairphoner with an FP3 near you who is willing to let you test her or his display on your FP3. You might want to have a look here, although I want to say that not every Fairphone Angel might be willing (or able) to provide an FP3 display for testing:

The Fairphone Angels Program and Map (Local support by community members)

The discussion and questions about this topic are located here Fairphone Angels are active volunteers in your area that offer their expertise to assist you. Most Angels cannot offer all services and as volunteers, they’re not always available. So don’t be mad if they don’t answer in time Consider opening a topic on the forum to receive help from other members for non-local or complicated issues. The Customer Service team from Fairphone is also there to he…

[MandelBroSet]

Thank you,

Unfortunately, the screen doesn’t work at all. It lights up but the screen is fairly smashed and it’s just a blur of colours, nothing for me to press.

I did see that Fairphone Angel feature but unfortunately I live in London and it doesn’t look like there’s anyone near me.

Is there a way to share pictures on here? I have to admit, it doesn’t like good. I’m trying to disassemble the phone and behind the screen it looks like there’s some plastic bent out of shape. What do I do in the scenario where it’s more than the screen that’s broken?

[anon9989719]

Hi Welcome to the forum

To post images, and DM etc. you have to climb the status ladder from Novice to Basic ~ that requires 10 min of reading or alternatives.

See

Understanding Discourse Trust Levels

[thimble]

Is that hardware test feature also supposed to work on /e/?

[urs_lesse]

Unfortunately, it doesn’t. You can install “Fairphone Checkup” from F-Droid as a partial (far fewer tests) substitute though. It’s actually a Fairphone 2 app (to be exact, it’s part of the FP2 settings menu), but mostly works on other smartphones, too.