Same here, they asked me to send back my phone. But I can’t connect to the return website…
Hello guys!
I’m having this pattern as well. But it’s not disturbing me (yet).
I don’t have the impression of the pattern getting bigger, maybe it’s because I always keep the backlight on low setting.
As the problem doesn’t look too be solved with a new screen, I will wait before contacting support.
Hi everyone having this issue,
unfortunately the same problem here, the changed display is having similar white spots.
I kind of have the feeling that they were not present directly after the change. As well the white spots are all in the area of the battery. Could it be possible that there is correlation? Maybe the heat while charging the battery causes the white spots to appear?
I just send mine to repair after having this problem on the changed screen too.
I should get my phone in a few days, I will write conclusions here!
I have the same issue on my phone since yesterday. The spots appear on the bottom half of my display and came up suddendly. i didn’t mention them before. I will write to the support. I hope they will take my requests seriously… I’m waiting alread 1 month for an answer regarding other unsolved issues.
you see the spots on the keyboard (blue)
I have two very hardly visible bright spots on the display, too. As others said, they are on the lower left and near the middle of the display. My display is made on 16.11.2015.
I will contact support now and ask for a new display as I think it’s getting worse. Request number is #119546.
I hope I don’t need to send the whole phone in. I don’t want to send around that expensive device or my personal data, settings and apps as it could get damaged or lost.
I already have a replaced screen cause oft the Touchscreen issue. Now I have the bright spots. They weren’t there at the beginning. I don’t want this telephone anymore. When you have to change the hardware all the time there is no more ecologic benefit. Very disappointing.
Telling by the results of my (interesting, but stupid) experiments I did with a magnet on my laptop’s display (not recommended to do), I see a similarity.
The screenshots in this thread all show such spots in the lower part of the display. It would be interesting to know if this is the case for most people with this issue or just a coincidence. I also have a spot at the very bottom of my FP2’s screen.
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Have you received your repaired phone?
I noticed the bright spots in February and the FP team told me about a possible solution in June. Unfortunately, I couldn’t send my phone away for a longer period at that time.
Since I got a replacement for my faulty camera module and could swap it myself, I was hoping for the same procedure with the screen. Has anybody received a new screen in return of the old one? Still no fan of being without a phone for two weeks.
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I firstly got a new screen and after few weeks this second screen got the same defaults.
Then I send my phone, they repair it in two weeks (including DHL transport) and probably change the screen. But after just one day I noticed that the bright spot was still there :-/
They finally offer me to replace the phone but I declined, I don’t really care about this bright spot at the bottom left and I don’t think that changing a phone just, for me, for a minor glitch is “fair” nor “green”. Just to be clear, on my phone I only have one small bright spot and I have to put brightness almost full to be able to correctly see the bug.
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Thanks for the update. So it seems like they haven’t really resolved the issue (yet). Since the two spots on my FP are not THAT annoying, I’ll wait for a few more weeks.
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I am not so sure, apparently the support was really surprised that it didn’t work for me, maybe I am just unlucky.
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Hi,
I got my FP2 back 2 months ago after its third screen change due to bright spot problem.
Everything was ok for over a month but I have recently spotted a very discreet spot on the new display. To be honest it’s difficult to see and it’s only because I was doing a thorough check with a white background that I saw it.
Doesn’t bother me for the moment so I haven’t filed a support ticket yet, but it shows Fairphone team are still having trouble with this issue.
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OK. The support guy asked me to dismount and remount the display. I did this two times, and the bright spots did not go away. Then he asked me to file a return request just for the display, not the entire phone. I now asked a question about how to properly pack the display.
And another one: I first noticed one bright spot near the lower left corner of the screen a few weeks ago. Now there are already three of them. I got my phone in January.
Now I found this thread. Since there still seems to be no permanent fix I’ll wait and live with it until something else breaks and I have to send the phone in anyway.
Hey, I have exactly the same spot at exactly the same place on the display. It is annoying but I have decided to just live with it.
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I also decided to just live with it, because I only see it when I start the phone. When I am using the phone I don’t see the three bright spots I have.
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In this matter it started at me. I first saw the spot near the middle only on the boot screen, but later it was also there while I am using it.
OK. The old display was picked up last Thursday (September 8, 2016). Now I have a FP2 without display. No reaction from Fairphone after pick-up yet.
I looked now into the package tracking:
The package arrived already Friday afternoon at Fairphone.
Edit (2016-09-13 10:52): I do not see my return request in the return portal anymore.
Edit (2016-09-16 10:00): Still no reaction from Fairphone yet.
Please see this Support article if you have this bright spot issue:
https://fairphone.zendesk.com/hc/en-us/articles/211351686-My-display-screen-is-not-working-properly
A big thank to the awesome community for your great help on this issue.
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