Hello, I bought a new Fairphone 5 on the official website, it arrived today. But when I want to start it, only the fastboot mode is opening. I tried to flash a ROM by myself on the phone, but it’s not possible because the bootloader is locked and without a ROM I can’t unlock the oem. I have no idea what to do and how this could happened. It doesn’t make sense to me that I got a phone without a working OS. I wrote to the support but reply time is about 16-18 working days. What should I do?
Hi and welcome, get in contact with support via their online chat, business hours on their hompage. There have been reports before will search and merge your post with it should I find it
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Did you buy the ‘normal’ version or the version with /e/OS?
Hi, I bought the normal version.