Hey everyone, looking for some help to figure out what might be going on. A few days ago, both cameras completely stopped working simultaneously (Just show black). I’ve since then updated the system, cleared the camera cache, and tried safe mode, to no success. What else could I try?
Consider first if you have a warranty before you dismantle the phone.
With a valid warranty you best contact Fairphone who may give advice.
Beyond warranty you can remove the camera modules, but as it seems both the rear and face cameras are not functioning at the same time it would indicate another issue. You can of course dismantle the actual camera modules but I would try and borrow or obtain another module to check it isn’t them before dismantling and trying a DIY on the actual modules.
I have the same issue with the exact same symptoms. Additionally I deassembled and re assembled the phone, with no luck. (removed display, de-plugged and re-plugged the top module and the camera module)
As the front Camera and the back Camera are on different modules, I suppose replacing the modules wouldn’t help… but would be the next thing to try if nobody has a more promising idea?
Ok, My phone is fixed again. Both cameras seemed to be unplugged after i dropped the phone. But not on the visible side on the camera module which I checked the first time I opened the phone, but on the main board side, covered by a metal shielding. Shield removed, both modules properly plugged (one was completely lose), done.