Black screen ffp2

My fairphone 2 is one week old and while down loading at 21% the screen went black and no contact possible. Can’t get it started. Took the battery out and in again, recharging meanwhile the battery but no light shows it does work and no activity when I try to start it. Help! ,

A post was merged into an existing topic: FP2 Won’t turn on or charge - See first post for troubleshooting