Thanks for the explanation but I had hoped the new battery would have resolved the problems of the current one; my 2nd battery is now really finished (it lasts around 6 hours only, meanwhile), so this is not a production failure but a design failure.
If FP cannot deliver high quality batteries for its phone, it would be great to know which other company can step in. I hope you were aware of the problems with the current batteries when you ordered the new ones? Spec can be spec but the important things is whether they perform!
Thanks. I checked the list and in the UK itâs the Phone Coop but they have no batteries in stock. My phone still works - I was just a bit worried as there is a slight dent to the corner of the battery. I guess Iâll wait until April when theyâre back in stock with Fairphone.
You still could check with other stores in the EU, that ship EU-wide. Right now (before Brexit ), there is no tax and customs on shipments to UK. (And my guess would be, it will remain that way.)
Due to a delay in production, we need to let you know that the Fairphone 2 batteries will be back in stock a bit later than planned. Based on our current estimates, youâll be able to order them again from the second week of May.
So whatâs causing the delay? During the last months, we started working with a whole new supply chain for the Fairphone 2 battery packs, and the battery pack integrator needed to make some last minute adjustments on the tools to ensure that the newly produced packs would comply with our specifications. This happened just before the Qingming festival in China, which caused an additional delay. The latest lot will be finished and sent to the Netherlands in the coming weeks.
We know these delays are disappointing, and we sincerely apologise for the inconvenience. Weâre working hard to ensure you get this critical component as soon as possible. Youâll hear from us again as soon as the batteries are back in stock.
Many thanks for this update, although it may not be very satisfying for some users in urgent needs.
The specific battery availability problems after some time spoiled the fun with FP1, now FP2 is affected as well.
Meanwhile there were no displays available too.
Almost each week someone in this forum opens it´s intention to leave this FP movement for different reasons which is not convincing for potential customers who are still within their decision phase.
This proves how crucial a functional supply chain is in this business. Until now I could mainly realize that key component from other phone manufacturers were revised in advance preventing out of stock situations.
Weâre sorry it took so long - we know youâve been waiting for a while and weâre really grateful for your patience. And because the wait was long enough, weâve speeded up the delivery: once your payment has been confirmed, your battery will be shipped to you on the next business day.
I wholeheartedly support Fairphone.
So please forgive me, when I say, that I would not âbragâ about this, as I have the impression that in our current days of permanent online-shopping most buyers expect that to be the case. And up to this posting right now, I had this impression with shopping at Fairphone too, as all my orders / replacement covers arrived really, really fast within a week (international order). Unvoluntarily you just made me doubt my impression there.
Itâs no problem for me, as I am the patient kind, but probably some customers feel different about this.
Works for me. Iâm closing this topic now as the battery being temporarily out of stock is over.
If you still have this issue please open a new topic.
If the battery is ever out of stock again the discussion continues here:
), there is no tax and customs on shipments to UK. (And my guess would be, it will remain that way.)
