Battery problem on right earphone


I have a problem with the right earphone that keeps telling me “battery low” even I charge it normally as usual.
What should I do? Please help

Hello Cindy_S

I have this from time to time and the only thing I need to do is to clean the charging contacts in the case . For this I use a cotton swab. It also helps if you look onto your earbuds if they are in the case - they are charging if a red led can be seen on each of him …



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