hey, my battery is bloating aswell. been 16 months now since i have the phone and id say this is not tolerable. my iphone 3 lasted 5 fucking years. yes. apple. 5. and it would have done more if the fairphone hadnt come out
how do i file for warranty cause i think it should be done this way (i ordered a new battery already, cause i cant not use the phone: order number: 300017253 )
i too was unfortunate to have a bloated battery. first i noticed that it was drained quick than that the lid did not close. then i googled and found this forum.
on Sunday i send in a request with the fairphone service desk with photoās of my battery.
on Monday morning i got friendly reply. i had to fill out 2 forms on for investigation and one for a new battery
some hours later there was an order of 0⬠for a new battery
Tuesday holland had a free day but i did get a tracking code for gls and could see my battery arrived in Amsterdam
on Wednesday 15:00 i recived my battery and could use my phone again
Maybe it is time to reach out for more people and include this topic in a Blog or Monthly Newsletter or something? I wonder how many people out there do not realize how serious a bloated battery can be. What do you think @Sietse?
My Fairphone is also affected by this issue. Its battery has suddenly started to lose its capacity a few weeks ago (it only lasts for a few hours now) and ā as I just noticed after opening the back case ā has begun to bloat. I even had trouble to reattach the back lid properly.
Here are some images how it looks right now (itās getting worse I guess):
I hope I get a replacement ASAP as I donāt have a replacement phone at hand right now and feel really uncomfortable charging the device, let alone keeping it next to my bodyā¦
Everyone who is also affected will find further information on how to proceed in the link to known issues.
Since my battery is loosing capacity I wanted to buy a new one. But there seem to be none left. Following @m2u_germanyās link it says out of stock, and on the Fairphone store there are only chargers and cases. Is there a possibility left to buy new batteries?
Had a bloated battery, too. My story ended in a very satisfying way:
Friday May 29th:
Late at night my bloated battery pops off the back cover of my Fairphone. I figure this is a serious issue, find this forum thread, write a mail to Fairphone and get an automatic response.
Monday June 1st:
I receive a personal mail from the Fairphone people along with a form that I have to fill out, sign manually, scan and return.
Friday June 5th:
I send back the form (in the days in between I was distracted by other tasks, just my āfaultā not to return the form earlier).
Tuesday June 9th
The new (and free of charge) battery is in my mail.
I think I have a record bloater here - I had put aside my Fairphone in a box as it stopped charging 5 months ago. This is what I found today - I think this explains why it stopped chargingā¦
Karin
I have the same problem. I hope Iāll be helped as fast as the others. Cause it is not easy to live without a fairphone for a while. My battery is bloated as wellā¦
Hi all
I just have currently the same experience. Bloated battery, the phone doesnāt work anymore.I contacted Fairphone support, they asked for a pic and the serial number of the battery - I sent this to them - afterwards complete silence since 2 weeks!! I need the mobile for my own business. Batteries are sold out in the Fairphone shop. I tried hard to find another type of battery which would fit to the Fairphone - havenāt found any. Now I just had to buy another mobile. There is NO NO information about when they will be able to supply replacement batteries. Iām deeply disappointed - this is a no go to treat customers
Peter
Iām really sorry to hear this. We do not want to treat Fairphone owners in this way. I donāt know what happened in this instance, but I have alerted our support team who will respond to you by private email today.
Sincere apologies again and I hope we can improve our support processes so these kinds of incidents do not happen again.
Please get the Battery back into stock immediately. Even though I can and I am willing to rapair my phone, Fairphone is hindering me to do so. Against your concept, isnāt it?
Send the picture to support. I believe they removed the battery from the spare parts shop to have enough left for warranty issues, which your case definitely is.