Just chiming in here with the latest bloated battery sob story, and an additional dilemma posed to me by Fairphone’s replacement policy.
A. My battery from my FP1 founders edition started bloating around 14 January (~1 year). The first symptoms were sudden battery charge swings and spontaneous power failures. A few days later, the physical deformity set in and the back cover is no longer flush with the phone body.
B. My charger is an original Sony USB charger, 5V, 1500mA, 0.2A, 11W - nothing terrible.
C. The Fairphone team took 5 days to respond to my initial email and then informed me that I was due for a free RMA/return, but that they could only ship to Europe. Unfortunately, I have since moved to Cambodia. If Fairphone doesn’t offer an alternative, it will likely have to be delivered to a friend, who will then have to ship it here, probably at the cost of a replacement battery, not to mention the 1 month delay and uncertainties of the Cambodian Post.
Please weigh in: do you think Fairphone owes me a direct shipping to Cambodia? Is it my fault for moving away for honorable work? Is 1-month (give or take, if all things go well) without my phone sufficient grounds to jump ship to a more reliable international company (and more interchangeable batteries), despite my support of their project?