Apps are working themselves without any possibility to controll by me

Help Fairphone 2
1

Hello

since one day, my fairphone is not working correctly. The apps are starting themselve, more and more apps open and I cannot close them. The only possibility was, to turn off the smartphone. After this, I could not restart, because the same problem started before I could tip the PIN.

What could be the reason? What can I do to solve the problem?

Thanks for your help!

2

Sounds like a touchscreen issue. Could you try taking off the screen and cleaning the contacts?

See https://www.ifixit.com/Guide/Fairphone+2+Display+Assembly+Replacement/53562 for instructions (with pictures) or look on YouTube if you want to know how.

3

Hello Albert,

thank you for your answer! How can I clean the contakts?

4

I see it has already been described nicely in this post. Usually using a napkin or toilet paper is enough to remove dust.

5

Thank you, I will try to do this.

6

Hi MaMaFe,
I had the same problem last winter and i directly contacted the support, who send me a new display. The problem is called “ghost touches”.
I think, this is your best option, if the cleaning doesn’t help.
Also you can check, if your system is up to date.
Good luck !

7

Hello Milo.E,

thank you very much!!! The cleaning was not successful, so I have
contacted the support today.
Now I am waiting for their reaction.

MaMaFe

8

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