Hi Sakloui,
The Fairbuds have both a Bluetooth Classic (used for audio playback and calls), and a BLE connection (used to communicate with the app). What you are seeing now is a state where the Fairbuds are connected to your phone, but the app can’t connect to the buds’ BLE connection. This can be fixed in a few ways:
- Did you use the app to update the firmware, and can you now not see the status anymore? Unpair the Fairbuds from your phone (it could be that your BT settings even show 2 Fairbuds connections, the BT Classic and BLE, unpair them both).
- If you didn’t update it yet (please don’t until further notice). BLE requires your phone to have its location services turned ON. So please try checking that, and if all else fails: try reinstalling the app and re-pairing the earbuds.