Does anyone know how to stop Fairphone adding “customer support line” to my contacts.
I’ve disabled the app and deleted the contacts entry but it still comes back.
Also, if anyone knows how to delete the My Fairphone app that would be great.
Hi and welcome to the community forum!
Can you give a little more context? Which Fairphone model do you have? Did you buy from Fairphone, Murena (which would mean /e/OS instead of Stock Android) or some other reseller?
I’ve never seen this behaviour on any model from FP1 to FP4 (don’t have a FP5 myself). Have you checked that it’s indeed a Fairphone contact? To my knowledge they only offer customer support via chat since quite a while.
Could it be that this is the customer support line of you carrier? Which one is that BTW?
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Hi,
Thanks fr the quick reply.
It’s a Fairphone 5 and I bought it on the Fairphone web site. It’s currently running Android 14.
The phone number it keeps adding to my contacts is “+31 20 788 4400” which I searched for and it came back with Fairphone web site.
I’m with EE in the UK and their phone numbers don’t start with +31
Thanks for the clarification. Maybe it’s worth writing to the Fairphone support with those details. That, or waiting if some other user here responds that they’ve also had this behaviour (can’t say I remember I’ve read about this before).
…and I can tell from my FP5 running Fairphone’s Android 14 that it doesn’t do that. I have even looked for translated equivalents, but no, nothing. And even though the phone number is a Fairphone number, it absolutely makes no sense to put that into the contacts as they have hung up their phones already quite some time ago and prefer written communication (chat, tickets).
@swayne: However, since it’s a Google operating system: Log into your Google mail account via a web browser (desktop ideally), find your contacts there and check if in those contacts you find any such entry. Maybe it was on the phone when it was new, indeed, then synced to your Google account and your deletion trials didn’t sync to the cloud but now this contact is always synced back to your phone or something like that.
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Hi,
The Android/Google contacts are synced and when I delete one the other is also deleted. I checked. But then they both come back!
I have just deleted them separately, and cleared the bin on both Android and Google contacts.
Waiting to see what happens…
Ok, the Android contact has returned but it is not on Google contacts yet. No doubt it will sync later.
I have contacted Fairphone Support.
One more thing: Can you try with a different SIM card (different provider) or, if that is impossible, without SIM? In that way we can exclude this being a “feature” of your provider.
Hi,
SIM removed and contact deleted, will let you know if it comes back, or if it doesn’t.
Steven.
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Hi,
It’s been an hour and no rogue contact update, I’ll put the SIM back in.
Steven.
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Hi again,
The “customer support line” entry came back the moment I turned the phone on.
Could Fairphone ask EE to stop doing this please.
Steven.
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did you check in the settings which apps arte allowed to access your contacts? the “privacy dashboard” may also show which apps accessed your contacts recently, but I’m not sure you have that menu in the settings because I use a different flavor of android.
I was wondering whether that contact could be actually stored on your SIM card, but that wouldnt explain why does it get loaded into your google account.
Hi,
I’ve checked the privacy dashboard, and carrier services are not allowed access to contacts.
The only things that have are those I expect to. email, signal, whatsapp etc
I don’t know what else to check.
I have no idea how could that contact be installed, then. but since it seems to be related to your SIM card, it may worth a try to check up with your carrier, preferably in a physical store
You can (I mean should be able to) remove the My Fairphone app in the Google Play store app.
Long press the MyFairphone icon on your home screen or in the draw(?) that shows all the installed apps on your phone, then press App info; this should bring up the App info page for the app. Scroll to the bottom of the page, and press App details. This should open the entry for the app in the Play store. Tap the Uninstall button. Hope that helps.
I was wondering why you want to uninstall the app?
According to my phone settings, “Carrier” is not allowed access to Google Contacts.
I actually know someone in the business who I’ll be seeing in a few weeks, I’ll ask him.
I can’t uninstall the My Fairphone app because it’s been installed as a system app.
Can you uninstall the app?
I only wanted to uninstall the app because I thought that was where the rogue Contacts entry was coming from.
You can disable it as a user or “uninstall” it with ADB from the user so it will show as fully uninstalled (while the default app remains it can’t do anything)
Hi
I followed @JulianR guidance and was able to see the uninstall button in Play Store, not sure what will happen if I were to tap it, as usually one can only stop or disable system apps (perhaps it is not a system app after all)?
However, if I may, I would recommend against deinstalling My Fairphone App.
It is very useful in terms of checking the phone health, stats and directly running the troubleshooting and contacting the support (no need to fill in the long form).
Plus I do not think it has anything to do with your entry. As it does not seem to be common ( I don’t have this entry in my contacts list either), my guess is it is rather connected with your SIM Card and /or other issues not yet identified.
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