Hi, I upgraded my Fairphone 4 to Android 13. Ever since, I’ve been unable to connect to my WHOOP device. It seems that this kind of connectivity issue is related to a bug in Android, as discussed here: Reddit - Dive into anything
Could you please let me know if this issue is known/related and if/when this will be fixed?
Hi and welcome to the forum
If you want to address this to Fairphone, please note this is a user forum, so unless another user talked to support about this, we cant help you much. Maybe its best to contactsupport directly.
I am sorry to hear that you are experiencing an issue with the WHOOP fitness tracker. This
looks like a compatibility issue with the manufacturer of the tracker and Android 13.
It will be up to the app developer to fix this. I would suggest reaching out to their Support
for further information.
There are several reports in the Play Store for the Whoop App that it does not work with A13!?
And thats the subject of the reddit topic you linked!?
PSA: Whoop 4.0 does NOT work with Android 13 on devices from multiple manufacturers such as Asus, Sony, Oneplus, Google and more! Fix in the work, might take some time
WHOOP says it’s not a problem on their side and we should contact Fairphone support Reading the comments on the Play Store, there seems no hope for fixing the problem on WHOOP side.
Because an app is not working with Android 13 in general and the programmer doesn’t want to help? I don’t think so. Fur sure I wouldn’t sacrifice security of my phone for a single app.
Here is again someone in WHOOP Software team confirming their stance:
We are aware of the ongoing connection issues experienced on certain devices such as Fairphone running Android OS 13. The WHOOP Engineering Team has provided feedback to the phone manufacturers to help them develop a solution for this issue since this change is outside of our control. Due to this issue being outside of WHOOP, we cannot predict when a fix will be available.
I’m not picking sides but this does seem to be a problem affecting only some devices. Google Pixel and Samsung phones work well after updating to Android 13. Unfortunately there does not seem to be a workaround and we will have to wait until one of the two sides fixes the problem.
Incanus does have a point that downgrading back to Android 12 is probably a bad idea.
I‘m afraid that doesn‘t have a high priority, as there some quite long existing flaws they have to iron out first. But keep your fingers crossed, maybe it will be healed as a side effect,