All wifi networks not working, updater not working

[amstel]

Hi FP world

my first issue! using FP sinds 2016 …FP2 & FP3

FP3- Android 10, security update 05 Oct 2020

since 15-nov, after switching on

1. no wifi connection (wifi checked- is ok)
2. Fairphone updater app cannot be started “device is not supported”

1a) already saved wifi network password appeared to be empty , after entering password and connect = “save network failed” and then “cannot connect to network”
1b) long press on a networkname shows only 2 options; network (with bold letters) and connect; so there is no option “forget network”

update= No any WiFi connection is possible
mobile off and on = no change
network settings (wifi, mobile and bluetooth) have been reset = no change

[Alex.A]

Hi there, and welcome to the community forum!

I think you might want to try a #dic:factorydatareset at some point (don’t forget to #dic:backup before). The fact that the updater doesn’t identify your phone correctly probably means it’s not a “simple” wifi problem like other may have on the forum that could be solved with one of the workarounds you mention. Edit: Probably not that actually, see post#4.
There were also reports of users on the forum that a factory reset was needed after some updates for the phone to work properly (in very rare cases of course, I’m not saying it’s normal).

When you in Settings→About the phone, is there any anomaly? Do you see all infos you should see, about the phone, the battery, etc?

[amstel]

Alex thanks

Settings→About the phone = looking oke
about factory reset. its a quite an issue to perform backup without wifi !

Are u sure there are no other possibility’s to perform as first ?
This issue happens just spontaneously, between switching off end switching on !
many thanks, Marin

[AnotherElk]

@amstel

Fairphone updater app cannot be started “device is not supported”

If you by chance installed or restored the Fairphone 2 Updater App …

@AnotherElk

Don’t use the Fairphone 2 Updater App on the Fairphone 3, it will not work. (Example topic)

• On the Fairphone 2 the Updater is an App which comes pre-installed, but is also available in the Google Play Store.
• On the Fairphone 3 you will find the Updater by going to Settings - System - Advanced - System update.
• When you change phones you will understandably often try to install the same set of Apps you used before, and there are convenient ways to do this easily.
  If this results in having the Fairphone 2 Updater App on your Fairphone 3, you can safely delete the App, as it will not work anyway.

[amstel]

No, I didn’t use FP2 software.
The last update was on 05 Nov… after that my FP3 was just fine until 15 Nov…

[amstel]

#dic: backup … the link is broken:(

[Alex.A]

Works for me…

[amstel]

Well, I can use wifi again, after reset to factory settings …
Unfortunately I could not find the reason why this happened to me;
the world is not as fair as FP

ps moderator please close this one#