I have searched the forum before creating this, and I saw there were people with similar issues, but I still couldn’t fix the problem with my mobile data. I am hoping someone can help.
I have Fairphone 5, OS is Android 13.
I am in UK and use Lycamobile as my mobile provider. Lycamobile is my second SIM and I use it as eSIM.
The following happened after I downloaded the eSIM - I set up everything as instructed by my provider and everything was working fine for a couple of weeks. After that, mobile internet stopped working with Lyca (the internet on physical SIM has worked and still works fine).
I called Lyca’s customer support multiple times, but they were not able to help - they were instructing me to change APN settings or reset them to default. Neither worked. You can access the APN setting and type APN name, password etc. but the changes are never saved. The initial screen with APN settings kept showing “Access Point Name settings are not available for this user”. It didn’t help to change the “reset to default” (reset the APN) or resetting phone (including factory reset).
I came to the conclusion my eSIM must be corrupt or something, so I decided to erase it, get a new one (stil with Lycamobile). I got new eSIM, transferred my old number and everything was working once again. -THIS ONLY LASTED about two weeks. Now I’m on square one again. Internet is not working for Lyca and APN setting seems to be deleted with no possibility to save new ones.
Hi yvmuelli, thank you for your reply. I have done exactly what you’re saying. I click the three dots, then the option “save” appears, I tap save, but it changes anything. When I later go back I still have the message that the APN settings are not available (and what’ve have saved is not there either)
When you tap + you can change stuff, but it doesn’t get saved. I did delete SIM previously and a got new one. Everything worked fine for about two weeks, untill the APN details disappeared again
Carrier configs automatically loaded for a MCC/MNC can block editing APN config.
The best option is to switch to an OS which ignores such silly restrictions.
As I understand APN1 is fixed but that really doesn’t matter? If it stops adding an APN in addition that’s a problem.
This is not just your device, on iOS we have APN for O2 (which is renamed as Lycamobile but it’s really just O2s network identifier and a polish network Plus). As the sim includes these within a field “sim applications” we have no route to remove them and we cannot edit them, however iOS responds by effectively saying “no” and applies no APN, instead requesting the carrier issues it over SMS message (hidden to the user). It then uses this and only this. The user can force a manual override by going into a menu that is located within the sim/esim settings and choosing sim applications - manual - and forcing it. This generally just breaks things
Due to the 3G switchover and significant modifications in how EE interface with profiles, automated APN configuration is problematic.
Users who were with Lyca when it was o2 will likely still have the o2 APN which dynamically adjusted during the initial migration; anyone joining afterwards needs to leverage the new APN. This changed after the EE 3G switch off.
I’m on iOS so I may not marry up identically in the settings, but I’m sure it’s workable:
For Internet:
Name: EE Internet
APN: everywhere
Username: lmuk
Password: plus
MCC: 234 (if required)
See below details of how to configure on android from the Lycamobile Chat Bot:
I am unclear why but access to 5G is non-functional right now at least on iOS. Theres 30+ posts from iOS users on the Lycamobile Facebook, I am unsure if this applies to android as everyone so far who’s confirmed 5G stopped working is on iOS. Overall, I really think Lyca is a hot mess right now.
