I have searched the forum before creating this, and I saw there were people with similar issues, but I still couldn’t fix the problem with my mobile data. I am hoping someone can help.
I have Fairphone 5, OS is Android 13.
I am in UK and use Lycamobile as my mobile provider. Lycamobile is my second SIM and I use it as eSIM.
The following happened after I downloaded the eSIM - I set up everything as instructed by my provider and everything was working fine for a couple of weeks. After that, mobile internet stopped working with Lyca (the internet on physical SIM has worked and still works fine).
I called Lyca’s customer support multiple times, but they were not able to help - they were instructing me to change APN settings or reset them to default. Neither worked. You can access the APN setting and type APN name, password etc. but the changes are never saved. The initial screen with APN settings kept showing “Access Point Name settings are not available for this user”. It didn’t help to change the “reset to default” (reset the APN) or resetting phone (including factory reset).
I came to the conclusion my eSIM must be corrupt or something, so I decided to erase it, get a new one (stil with Lycamobile). I got new eSIM, transferred my old number and everything was working once again. -THIS ONLY LASTED about two weeks. Now I’m on square one again. Internet is not working for Lyca and APN setting seems to be deleted with no possibility to save new ones.
Hi yvmuelli, thank you for your reply. I have done exactly what you’re saying. I click the three dots, then the option “save” appears, I tap save, but it changes anything. When I later go back I still have the message that the APN settings are not available (and what’ve have saved is not there either)
When you tap + you can change stuff, but it doesn’t get saved. I did delete SIM previously and a got new one. Everything worked fine for about two weeks, untill the APN details disappeared again
Carrier configs automatically loaded for a MCC/MNC can block editing APN config.
The best option is to switch to an OS which ignores such silly restrictions.