do you think that we, as the Fairphone community, should have our own public chat room, where everyone could join without much effort? (E.g. click a link and write immediately and maybe even anonymously?)
No, because it would be one more platform which would create redundant content which is not sorted well into topics. (Maybe also with a redundant user account.) The advantage of the forum is better archiving and better search. I think using the forum will be advantageous because I think there will be genius solutions to problems in that new platform which should be findable.
I’m with tofra on this one. Still, it could be useful to have a weekly or monthly chat with the Fairphone team (especially the software department) to ask questions about the status of bugfixes (and planned features?)
That indeed would be great, though I doubt that will happen, since not even the AMA did work out, apparently. There have only been two if I am not mistaken.
I’m not sure I like the idea of a chat integrated into the forum. I think it could lead to:
more work for us moderators
tons of messages to active community members so they have less time to be active in the public forum
lost information - workarounds and solutions not posted publicly
more spam that will take longer to be handled than public posts by spammers
I’d prefer to nominate one (already existing) external chat room the “semi-official” chat room to the forum - handled by different volunteer moderators.
I feel pretty good about IRC and Matrix. Although it still can be rough around the edges, Matrix has a lot of potential, is growing fast and has native apps for most OS’s out there.