If you have sooo much testing in germany to satisfy, how could this bug even come to life?
Sorry, but your answer is not satisfying. “Sorry, we didnt test what caused the problem, but we will need much more time to test solutions?”
I am not a fan of askimg every week for the state of work, but you are mocking your customers here.
I had to decide between ShiftPhone and Fairphone, and settled for FP because its release was earlier. Right now, i could have stayed with my old phone a few months longer and then buy a shift phone. 4G was available with my old Samsung, too.
If anyone asks me, wether to buy a FP or a Shifty, i will tell him Shifty. Not that they are flawless, but hopefully they are faster in bugfixing and hopefully they are better in customer care and communication. Although: that lasz target will not be difficult to hit.
Yours,
Andreas
We tried. I opend 3 tickets since buying the phone (2 other items, also now stated here in the forum). Response was every time over one month. I requested a refund but sill no answer since 3 weeks. This is such a poor behaviour.
I don’t remember where I read that in this forum, but as far as I remember, Francesco mentioned that they have access to test teams that can go to specific areas to support their testing of country- and network-specific issues. While such a team can help if such issues have popped up it is impossible to have them testing everything every time in all possible locations where Fairphones are sold to.
Edit: Found it many posts further up in this thread:
Sorry for having been on radio silence for a little, but there is quite some to work on at the moment 
Anyway, we are on “final approach” for the issue of this topic: the fix has been tested multiple times on testing builds, and we are now testing the Maintainance Release candidate (for which we should get the results soon).
In other words, if everything goes as expected, the fix should arrive together with the Security Patch Level update and a couple of other improvements in around 10 days from now.
Got the Update just now - in the cell i am actually in this works. 5G Connection, stable without continuous reconnection attempts.
This seems to run smoothly, at least at the moment. If it stays this way: thank you.
But rethink customer communication please.
To document the version of the update
@FrancescoSalvatore is the update block for Telekom removed? Was only able to download the update after using a Vodafone SIM card
no update available for me. Telekom. Checked yesterday and today.
Maybe a congstar user ironically the other operators in the Deutsche Telekom network are not blocked for updates. I will try a vodafone sim later, lucky for me that i have one sim of all 3 big Operators (vodafone, o2 and telekom).
Edit: I installed the Update with a Vodafone SIM now. I will test the problematic band combination and give a reply if it works again.
I have a Telekom eSIM and a Vodafone SIM.
Checking two times for the update → no update found (click two times on “Auf Updates überprüfen”).
Disabling Telekom eSIM, going immediately to “Einstellungen → Sicherheit → Sicherheitsupdate”, no update found. One click on the button “Auf Updates überprüfen” → update found.
Installed without any problems.
I confirm that the update is available without restrictions, so there might have been a glitch.
It should be available to everybody.
Yes, I can confirm that it is working for me with my Telekom eSim. Maybe it takes a while - because my FP5 did not find the update before 9:30 AM CET.
Cheers
Nick
Finally after 1 month and 3 weeks the problem is fixed. The Band Combination B3/n1 in the Deutsche Telekom Network is working again. Thank you @FrancescoSalvatore and your team for fixing this. I really hope that this will never happen again.
I can now also confirm that the update installed correctly and that 5G is fully functional when using both my Telekom eSIM and my Telekom data SIM cards.
Thanks from me, too, to @FrancescoSalvatore and the rest of the team for fixing the glitch.
After the update with the supposed 5G fix, 5G still doesn’t work for me. The Fairphone switches back and forth between LTE, LTE+ and 5G every second, even though all bands have full signal strength. It’s been a disaster for three months and my frustration limit has been reached.
If the problem still exists in a month, I will return it and ask for my money back.
I have never experienced such poverty before, from any manufacturer, and I will never trust or buy Fairphone again.
you first write about your problem in 17.12.2023… in what country/universe is in 7.2.2024 three months latters ? 
You can use LTE, or LTE is not avaiable on your place’s?
BTW: My previous phone Motorola Moto G Pro 2020… NFC stop working after 1y after OTA, in Lenovo forum thread be hundreds, maybe thousands post’s… after 2years not any sollution and phone in EOL…
Did you restart your Phone? After the necessary update restart i must restart it again then all works fine. At my home there are some places where the phone changes rapid between LTE+ and 5G. But that’s normal other phone models do the same, and the mobile network is usable as normal. I test many Band combination at my way to work all of them work fine (as example B3/n1, B3/n28, B3/n78, B8/n1, B20/n1, B20/n28, B20/n78)
I just came across this thread by chance. And I am extremely amazed at the childish statements some participants here make.
Please try to get a reasonable statement from another manufacturer - you will probably get a meaningless statement or they’ll give a sh.t to your opinion.
Many thanks to the team for making a real effort to resolve the issue with both the chipset manufacturer and the phone provider - sitting in the middle and pointing out the problem is no easy task.
Constantly implementing new technologies always creates new challenges - if we still only had 3G, you would all be crying again - it’s too slow, etc.
At least be decent and say thank you, not only for the solution, but also for the effort of the Fairphone team. And if the grumblers still want to show human greatness, an apology to the team wouldn’t be a bad idea.
I think I was fair with the comments. The team did a good job of fixing the bug and I’m grateful for that. I was primarily concerned with the poor support and communication.
Unfortunately, this was not my first fault with the FP5. Most recently, the original case totally scratched my FP5. That was the end of the Fairphone journey for me. I hope the Fairphone journey continues. For my part, I had a nice trip but have to agree with my Techi colleagues ion our company that the phone eco system is not mature enough for me.