1 of 2 Phones is not working

Help Fairphone 6
1

Purchased 2 phones. My partner’s generally works. Mine unfortunately is another story.

  • App lounge doesn’t work. Tried the advice from Murena to reboot. It doesn’t work. I’ve cleared the cache and storage, used logged in and anonymous mode. Rebooted and tried these in all combinations. I have tried 3 different WiFis and the network connection with all combinations. Still nothing. I have also tried making guest an other user accounts to no result. I gave looked into Aurora store but it isn’t feasible as the search doesn’t work, so I can only install apps that are on the opening screen.

  • The Murena search is broken

  • Final problem I’ve noticed so far is that the factory reset doesn’t work. It just loops back to the confirmation screen. As if the phone is mocking me for trying to fix it.

Issues appeared immediately on first boot. At the time it had 3.1.1-A15-20250827521151-official-FP6. An automatic update appeared and in hoping it would fix everything, I now have 3.1.4-a15-20250915526528-official-FP6.

I have reached out to Fairphone support days ago, but haven’t had a response.

2

Hello
Just to confirm, both phones are with e/OS purchased from the FP website?

The information on the website suggests contacting Murena support in this case.

https://support.fairphone.com/hc/en-us/articles/14487777708946-Warranty-with-an-Alternative-OS

But you could also check the repair portal, as it does include FP6 with e/ OS.

3

Yes, both are e/os purchased from the fairphone store and I did that first. Murena’s online support has so far said (paraphrase) “yeah app lounge is a mess, and the reboot issue is weird.”

The fair phone repair portal doesn’t recognise issues with software.

4

I am a bit speechless here. Sorry to hear.
As I don’t use e/OS, will not be able to help any further. I hope others will.

You may also consider asking at the Murena forum.

5

It takes a lot of time for Fairphone to react on support questions, as they are a small company.

I would have it swapped for another one.

6

Are you by any chance still in a return window?

7

Cross-reference:

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