Wired earplug doesn't work on my FP3

[dahn]

I’ve not been wanting to use a wired earplug with my new phone until today. It turns out it doesn’t work. I tried three pieces that all work on other devices so it is the phone. Now my question(s):
how do I diagnose what part isn’t working?
can it be software related?
bluetooth headphones work but sometimes I just can’t or won’t use those, so I really need this fixed.
tia

[urs_lesse]

Fairphone asks everyone with an FP3 issue to contact Fairphone Support about it:

What is/was the "minor issue about the audio feature of the phone" "in less than 1% of the phones"?

Hi all, getting back to you on this topic. To make it clear: It is a timing issue in the firmware of the software that controls the Smart Audio Amp in the phone, and we are correcting it in a software release in Q1. I hope this provides some clarity for those of you experiencing audio issues with your Fairphone 3. Also, please make sure to contact Customer support anytime you are experiencing a problem. All the information is logged and provides valuable intel for improving the product.

Please note that this does not necessarily mean that your issue is caused by the problem described above. I just linked to it to underline that Fairphone wants to hear of such problems to find out about them and (hopefully) their causes.

Contact form can be found here: https://support.fairphone.com/hc/en-us/requests/new

I recommend that you specify the exact type of your wired earplug in your request.

[teezeh]

Hi,

I have just tried the audio jack on my FP3 and it works as advertised (Spotify w/ a Beyerdynamic DT 770 Pro). Maybe the bumper keeps the plug from snapping into place correctly??

Best wishes,
Thomas

[dahn]

Nah, tried without bumper as well.

[teezeh]

Then it’s probably about time to open up a support case. Sorry to hear.

[Person]

Same for me, is it a bug ?

[dahn]

I think since the last software update it has somewhat changed. Sometimes the headphones work, but audio seems to start late, both with headphones and on the speaker, meaning that I have to start something over or miss the first few lines or so.