I’m calling Fairphone support at 11:30 on a Friday from Amsterdam, but all I get is a recording telling me I can only call between 10:00 and 17:00 CEST on workdays.
So according to their own notice, they should be available during my call, but they’re not. What is going on?
Our phone lines will temporarily close from Thursday 29 June at 13:00 until Monday 3 July at 10:00.
Last night Fairphone hosted a 10th anniversary event in Amsterdam, I guess this is related to it.
Fair enough. I want to return a faulty Fairbuds XL. The left cup is not working. Can you tell me how to start the return process?
Well, I don"t work for Fairphone, but at the same link, you can contact them through a web form (see the “Get in touch” section)