Why can't I order online?

Peter_Giesen · December 9, 2016, 2:08pm

Hi! Trying to order FP2 online, but keep getting thrown back to empty basket before payment. What am I doing wrong?

urs_lesse · December 9, 2016, 2:12pm

Have you chosen a colour before you clicked at “Add to Basket”?

Peter_Giesen · December 9, 2016, 2:14pm

Hi! Yes I did. Trying to pay thru IDEAL.

urs_lesse · December 9, 2016, 2:16pm

Ah, ok! I just played it through myself and it seems IDEAL is only available with several Dutch banks. If one of those is an option for you, have you picked one of the banks?

Peter_Giesen · December 9, 2016, 2:17pm

Yeah, I am with a Dutch bank, so tried thru them.

urs_lesse · December 9, 2016, 2:20pm

Well, just for testing I tried it and I was able to get past this stage (but won’t take the final confirmation, of course ). I think you should call support (phone number and office hours at the very bottom):

https://fairphone.zendesk.com/hc/en-us

Peter_Giesen · December 9, 2016, 2:20pm

Thanks so much for your help!!

BeMiGro · December 10, 2016, 9:27am

When I ordered my FP2 back last year, I also had issues when using a mobile browser.
Maybe it’s worth a try to use a differnt browser or -for a mobile browser - set the option to fetch the desktop version of the shop page.

Peter_Giesen · December 10, 2016, 5:14pm

Hi! Thanks. I tried both Safari and Chrome. IN the end I called the help desk in Amsterdam and they ordered for me with their payments agent. We didn’t get to a situation where we understood the problem though. Pretty weird. They havent had this before it seems.

system · June 11, 2017, 5:15am

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