None. Running smooth since 15 months. Soon I’ll have to replace the cover but it’ll make another month or so.
How would such a thread be able “to determine whether modularity contributes to failure rate”? All you have is a very small amount of people who post in a thread. All of them have a modular phone. You’d need a big amount of phones both modular and non-modular under the same circumstances to determine anything at all.
A modular phone containing several parts that are stuck together with several connectors inside probably has a higher failure rate than a non-modular one. It might be critical for a Fairphone 2 as soon as it is opened and taken apart by a person who is not working in a cleanroom. How can someone avoid dust to get inside the modules? That probably is why e.g. the display will suffer from ghost touches, sooner or later.
Most users will only open up the phone after they’ve started experiencing issues.
You don’t. In normal use dust and lint seems get inside most phones (unless it has a dust-proof rating), whether it is modular or not. Normally (i.e. when it’s not excessive/certain types of sand) this doesn’t seem to be a problem - plenty of devices that I’ve opened up had quite some dust inside. The only case in which I will always remove dust is when it is blocking air cooling (as used in laptops etc.). As far as I understand, the no dust tolerance bit comes in when you’re assembling chips themselves - but chips are sealed in clean-room conditions and aren’t opened up again.
Compared to a non-modular phone, dust could get in between the connectors, but when I compare the FP2 module connectors to my dust-filled laptop docking station connector, I’d sooner expect dust problems with the docking station, despite never having had them, than with an FP2. Also, dust doesn’t seem to be a problem for the ribbon connector connecting the screen to the mainboard in the FP1, despite it being a lot more finicky when replacing the screen.
@anon43777722 once told me that dust is mostly composed of human skin particles, which are not conductive. So there is no problem with dust, apart from cases where it really blocks electric connection (for example in USB connectors).
none, running since xmas 2015
Me also I have my FP2 for one and a half year only and I already had to change the camera module, the cover and the battery. The cover got broken when I was looking for this dammed code number the FP2 repair system asked for before I could register for a repair request when the phone battery got discharged straight after being unplugged. While for the camera module the original one never worked and I had to ask for a replacement. Hopefully the FP2 team were always very friendly and helpful and I received all the material back within few days after having sent the phone to be repaired. I received a new battery through DHL but it didn’t help, it got discharged as quickly as the previous one. When my correspondant at FP told me that there was no other alternative than sending the phone to be repaired, I got a second nice surprise: all of the sudden it started to work properly again as if it was a self recovery! Maybe due to the Android new version update?
Lots of problems with touchscreen (‘ghost touches’, graduating to dead areas) and unexpected shutdowns which meant I had to open up the cover to take the battery out and put it back in to reboot. Raised call on site and touchscreen replaced very quickly and efficiently. Still had some shutdown issues, but appear to have been cured by Android 6 update. Constant removing of cover meant it split and I had to get a new one.
I’ve got four fairphones (family fleet). Three had the old cases, two of them split and had to be replaced, the other one is soldiering on. One bottom module had a broken USB port, another the microphone stopped working (possibly due to water damage). I replaced both bottom modules without difficulty.
All are currently working ok.
I’ve had several software and update related issues needing to factory reset 4 times over one year only, plus :
- display not working properly (I just reached for the support on this regard)
- back cover being slightly bigger than then phone (especially around the volume button) and now just split apart (after I got in touch with the support, so I’ll have to add this when they answer me).
The saddest part is that the phone is inside a strong and secure protection 95% of the time, and never had any slight impact since I got it… You pay for an ethical item (and I’m glad to do so), but you don’t get the expected quality for such an amount (I never had a smartphone before so I might be biased here).
- 2 old-style covers. 1 via warranty. Buttons worn out, not fitting anymore, and some minor scratches.
- Display, dropped it and had a small artifact from that, plus bright spot problem. It wasn’t annoying during e.g. browsing but it became annoying whilst watching videos. Bought new one.
- Bottom module. Had mic problem being heavily distorted, and didn’t wanna wait so just bought this module.
- One battery after 1,5 years. Old one’s still my reserve battery. Using the paper trick.
- I also replace the cameras but that doesn’t qualify as “had to be replaced”.
Overall, seemingly some common defects through these lists can be noticed, but I’m still happy with the phone. My happiness is going to depend on how long its gonna last on the longer term though. Cause that’s where the other ****ers fail massively.
Hat to replace the display in november, because of common touch illness, replacement was on warranty, of course.
I have just purchased my fourth bottom module (I have had my phone for 2 years). It’s my fault for being clumsy and dropping my phone off it’s charger but I really, really hope the next fairphone will be a bit more robust against that sort of thing. It’d definitely save me some cash!
And I’ve just bought a new battery to see if it improves the time between charges.
The USB socket is a weak point in all phones, it’s a shame the whole bottom module must be changed to replace it. Some relability centred design rather than randomly assigning functions to blocks woul be good. You can repair modules, but can’t get the parts to do it. Submodule spares perhaps?
I fully agree on this.
Replacing a µUSB socket is generally possible as there are not many variations.
Every half way ordinary electronics dealer should have them in stock.
They are all weak by design what´s the disadvantage of all miniaturized smd manufactured parts.
Haven´t you ever before heard of someone having troubles with his non-fairphone µUSB socket? At least that´s what I have.
Similar with the audio jack.
Modularity has to be kept in a meaningful way, otherwise there is no benefit. Most other phones are not modularized. It´s up to the user, in case he should get his fingers on to the required spare part to replace it, if he can. That´s the cheapest way. No unneeded parts to pay for. But we all know how well this works.
I´m afraid having to agree…
Why not get yourself a magnetic charging cable, they are quite comfortable to use and not expensive. E.G. “Goobay” sell several of them. This could help you in such charging issues.
I am afraid the focus won´t be on this specifically. Otherwise someone else who tends to drop his phone want´s to have Gorilla Glass 5 and again someone else prefers to have a high quality steel metal frame, shock proof and water resist.
After all it´s still a phone folks. But I have news for some, Samsung, Sony etc. sell such tough models. And I think the price is even lower than for a FP2.
Imagine how ridiculous this would sound when stepping up to a car manufacturer. “You know Sir, I just shortly slightly bumped into an 18 wheeler…and…well, how to say…something on my car broke off So I really think you have a serious stability issue with the product you have sold me that requires a future advancement…and therefore this damage should be covered by warranty”
There are several users including me who do not face any troubles with their µUSB or audio jack and I wonder how this is achieved. The only possibility I can imagine of is most probably there are already better, stronger FP2 out there.