Whatsapp won't send or receive media

[henrycollie]

Hi!
I’m running Android 10 (which is what it shipped with) on a Fairphone 3+.
Ever since I got it, I haven’t been able to get whatsapp to send or receive photos, videos or voice notes. If someone sends me a picture, I can see the blurred out version of it but when I click it just says ‘The download was unable to complete. Please try again later’.
I’ve deleted it and redownloaded it, rebooted my phone, given it all the permissions I can find to give it. Music is playing fine from my SD card.
Please help!

[Alex.A]

@henrycollie

Music is playing fine from my SD card.

Did you format it as internal? If yes, that’s a known issue:

@Alex.A

Fairphone can’t reproduce this bug. Therefore, if you want them to work on it, please contactsupport specifying in the subject: “A10 - SD card phone storage issue”, precising which SD-card model you own. The more data they will have, the better they will be able to work on it

Can you also all confirm you are on the latest build of FPOS? If not, could you please update and try again?

A workaround being formatting the card as external storage.

Otherwise, what do you have in your files under Internal storage→WhatsApp→Media? It’s there the whatsapp media should be stored.