I just want to duplicate here a support request (not really as it’s kind of a bug report) that I’ve already sent via the contact form to the official Fairphone team. I do this as other members of the community could potentially confirm this as a common mis-behaviour of the website interface and make use of my workaround or tell if it’s just a sporadic/unique-to-me error.
I’m reporting this as I’ve noticed 2 issues in trying first to register then to login from the main webpage interface header at “
https://www.fairphone.com/en/” , namely by clicking the user icon on the top right corner, which makes a little contextual menu appear and into it:
- clicking on the “New customer? register here” text lands to the webpage “
https://shop.fairphone.com/es/web/signup” which is blank with the “500: Internal Server Error” message;
- clicking on the “Login” blue button lands to the webpage “
https://shop.fairphone.com/es/customer/account/login/nl” which shows the custom 404 Error Page Not Found;
- I’ve only found a workaround, and thus the possible culprit, for the 2° error: removing the “nl” appended to the link it correctly redirects to the “
https://authentication.fairphone.com/u/login?state=<UNIQUE-ALPHANUMERIC-PARAMETERS>” thus letting the user proceed with regular login.
I would like to attach the screenshots of all of these behaviours step-by-step, which I did in the support form, but here it doesn’t seem possible to add images or files (and I don’t think it’s worth hosting on a 3rd-party site).
To the support team I’ve asked to please solve these issues as they’re very frustrating for new and returning users (such as me and the friend who referred me to Fairphone).
Hoping such a report will be of help I wish the best with this project and to all of the wonderful community supporting it out here!